When Raelene, the Practice Manager of Preston Veterinary Clinic & Hospital, realised they were paying too much in EFTPOS fees, she luckily stumbled across Shift4 and never looked back.
Since 1990, Raelene and her husband, Robin, the Principal Veterinarian at Preston Veterinary Clinic & Hospital, have provided exceptional care to families and their beloved pets in Preston, VIC. Since then, they have built together a dedicated team of 16 employees committed to the health and well-being of their clients’ beloved pets.
"We have amazing clients who entrust us to look after their much-loved family pets. They adore their pets and trust us to provide the care they need."
Raelene
Preston Veterinary Clinic & Hospital
EFTPOS fees biting into profits
Despite the business's success, there was one pesky itch they couldn’t scratch. Their increasing EFTPOS fees.
“Our clients like the convenience of paying by card, or sometimes, they use MOTO and pay over the phone, so we needed EFTPOS but hated the fees that came with it.”
Once Raelene realised the clinic was paying too much in EFTPOS fees, she wanted to find a solution for this expense.
The hunt for a new EFTPOS provider
While searching for a new EFTPOS provider, Raelene actually called Shift4 by mistake! Even though it wasn’t who she intended to call, she was captivated by the ease of communication, the promise of a seamless transition, and the prospect of significant savings, which convinced Raelene to give Shift4 a chance.
“I actually phoned Shift4 by mistake but was impressed with the payment specialist I spoke with. The apparent ease of change over made me sign up immediately, and I didn’t phone any other company to compare.”
Switching over to Shift4 Zero Cost™ EFTPOS
With the switch to Shift4, everything Raelene was promised was true. The transition was smooth, aided by the excellent support from Shift4. Raelene also received the new Android terminal, which they seamlessly transitioned to, greatly simplifying their operation.
“I love our Android terminal. I also love that we just had to fill out a form and, once approved, spoke to someone, giving them our preference for the changeover day and time. An installer came to take care of this for us.
“Most of all, I love that EFTPOS and MOTO payments are now combined and settled together on the next business day.”
Investing in new software thanks to Shift4
Since switching to Shift4 Zero Cost™ EFTPOS, the clinic has been able to invest its savings in new veterinary software. This investment has streamlined the clinic's operation and allowed it to focus on what matters most: providing top-notch care to the pets.
“I am saving a considerable amount each year, which we have reinvested into new Veterinary software for our business. I would definitely recommend Shift4 to any business looking to save on its fees.”
