Service Status

Check the below for the latest service status and updates related to your Shift4 experience.

SmartConnect

Operational

Transactions

Service Restored

The earlier issue has been resolved – if you are still experiencing issues, please attempt a logon on your device as it may resolve the issue.

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Last Update: October 22, 2026 6:16 pm

Connectivity

Operational

Settlements

Operational

MOTO

Operational

Merchant Hub

Operational

Your terminal may rely on the Telstra network if you use our 4G connectivity solutions.
For the latest on incidents with their network, click here.

24/7 Local Support​

Did you know that 80% of all issues can be resolved by restarting the EFTPOS machine?

We're here to help when you need it. In the meantime, check out our help centre articles which could help.

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